Last updated: May 10, 2022
The Gap Inc. Rewards Program (the “Program”) is offered exclusively by Gap Inc. on its own behalf and on behalf of its related companies Gap (Canada) Inc. and Old Navy (Canada) Inc. and their respective brands Gap, Banana Republic, Athleta and Old Navy (collectively “Gap Inc.” or “we”, “our” or “us”). The Program consists of 4 branded expressions: Gap Good Rewards, Banana Republic Rewards, Athleta Rewards and Old Navy Navyist Rewards. The Program is offered to Gap Inc.’s customers who are residents of Canada living outside of Quebec (the “Territory”). To determine if you are eligible, see Section 4 Who is Eligible? below.
Members (also referred to as “you” and “your”) participating in the Program agree to be bound by these Program Terms and Conditions (“Program Terms” or “Agreement”), the Terms of Use, and the Privacy Policy (both of which are incorporated herein by reference) as those terms may change from time to time.
Personal information that you provide in connection with the Program will be handled in accordance with our Privacy Policy. As explained below, upon completion and submission of an enrollment form in-store or online, and upon confirmation of receipt, you become a “Member” and your mobile phone number will be used as your unique membership identifier and must be provided at checkout for all in-store transactions in order to earn points on eligible purchases. For online transactions, your email address will be used as your unique membership identifier and you must be signed into your online account for the Program (a “Member Account”), prior to the sale being completed, to earn points on eligible purchases. Because we use your mobile number and email address to identify you as a member and to notify you of Program benefits, you must ensure that both are accurate and current.
For more information on how we collect and use your personal information when you become a member in the Program, please see our Privacy Policy.
All Program benefits, offers, rewards, points, and services are subject to availability.
These Program Terms supersede all previous terms and conditions applicable to the Program. Any subsequent Program Terms supersede the prior version and if you continue to participate in the Program, you agree to be bound by the most recent version of the Program Terms. We encourage Members to review the Program Terms periodically and especially prior to rewards redemption.
Subject to applicable law, Gap Inc. may at any time amend, restrict, modify, supplement, or terminate the Program and these Program Terms.
If Gap Inc. changes the Program Terms in any material respect, we will provide Notice to Members. For these Program Terms, “Notice” to Members shall mean notice required by applicable laws and regulations and, unless otherwise stated, will be made directly to Members’ email addresses.
To the extent permitted by applicable law, if the Program is terminated, all unredeemed points, rewards, and other benefits will be automatically forfeited without any obligation or liability and will not be honoured upon termination or after the conclusion of any notice period that may be required by law. You acknowledge and agree that we will have no obligation to honour or redeem such points, rewards, or other benefits after the effective date of the termination of the Program and shall not be responsible or liable for your failure to redeem any points, rewards, or other benefits prior to the termination of the Program. Under no circumstances will Gap Inc. be held liable for any delay or failure to award points or to redeem rewards in whole or in part, including without limitation, due to any acts of nature or other circumstances beyond our reasonable control.
In the event of actual or suspected fraud, abuse of points, rewards, benefits, privileges, or any violation of the Program Terms, we reserve the right, acting in our sole discretion, to take any action we deem appropriate, including, without limitation, canceling or suspending your participation in the Program and/or removing any points, rewards, or other benefits from your account.
Membership is limited to individuals who are 16 years of age or older and residents of Canada living outside of Quebec. If you do not reside within this Territory, you are not eligible to participate. Individuals under the age of majority must obtain the consent of their parents or legal guardian prior to participation in the Program.
MMembership is not available to corporations, charities, partnerships, or anyone other than individuals acting in their personal capacity. No purchase is necessary to become a Member.
Employees, officers, directors, agents, and representatives of Gap Inc. (collectively, “Employees”) are eligible to become Members but may be excluded from certain promotions offered in connection with the Program. Employees should review the specific terms of any promotion within the Program to confirm any exclusions.
There are two ways to enroll namely:
All brands are collectively referenced as our “Family of Brands”.
To enroll either in-store or online, individuals who meet the eligibility criteria must complete the enrollment form by providing certain mandatory information: your full name, phone number, and email address. You may also be asked to provide certain optional information such as your date of birth to participate in additional promotions as part of the Program. Once you complete and submit the enrollment form, you will receive an email confirming your membership. To earn and redeem points for online purchases, you must create a Member Account, which can be done on any of our Qualifying Websites. You will need to use the same email address that you used to enroll in the Program to create your Member Account.
To enroll in the Program, a valid and unique phone number and email address is required. Such phone number or email cannot have been used by you or any other person to enroll in the Program previously. Members must advise Gap Inc. immediately of any change to the phone number or email address associated with their Program membership and Member Account. In order to update such information, Members must have a Member Account associated with the same email address provided at Program enrollment. Please note that updates do not take effect immediately and a Member may not be able to redeem any rewards until such time the update takes effect in Gap Inc.’s systems LIMIT: There is a limit of one membership per person, email address and phone number.
Old Navy Navyist Rewards, Gap Good Rewards, Banana Republic Rewards and Athleta Rewards are branded expressions of the same program. Members will earn points and rewards into a single Member Account, which will record the points earned from purchases at Qualifying Stores and online on the Qualifying Websites. The rewards in your Member Account can be redeemed at Qualifying Stores and online on the Qualifying Websites.
Membership is free and optional. No purchase is required to sign up. We may decline membership in the Program to any enrollee at our discretion and without written notice.
Your Program membership cannot be shared with others. You are responsible for all activity incurred through or in connection with your membership in the Program and your Member Account. You agree to promptly notify us if you become aware of any unauthorized access or use of your Program membership or your Member Account.
By enrolling in the Program, you submit that you reside in the Territory and meet all other eligibility criteria, that you have read and understood the Program Terms, Terms of Use and Privacy Policy, and agree to abide and be bound by them and all the decisions of Gap Inc., which are final and binding in matters related to the Program.
Gap Inc. is not liable or responsible in any manner for any tax consequences that may flow from your participation in the Program. Members will be solely responsible for their own tax payments and reporting requirements (including those related to any income tax benefit), if any.
Points are earned at the time of purchase at a Qualifying Store when you provide your phone number associated with your membership, and for online orders made on a Qualifying Website when you sign into your Member Account.
You earn one (1) point for every dollar (in CAD, before taxes and rounded to the nearest whole dollar) you spend for personal use, including for gift giving.
BONUS POINTS: From time to time, our Family of Brands will offer you the opportunity to earn bonus points. The promotional materials may identify additional qualifying events, exclusions, and restrictions.
You will not earn points for any of the following:
For every increment of 100 points, you will receive $1 dollar (in CAD) in rewards, which are available to be applied to future purchases made at Qualifying Stores or on the Qualifying Websites. For example:
100 points = $1 in rewards;
1000 points = $10 in rewards;
1100 points = $11 in rewards etc.
When you make a purchase, points are initially received into your account as “pending”, and after approximately fourteen (14) days, they are recorded as rewards in your account and you are then eligible to redeem the rewards towards a purchase. All points and rewards totals reflected in your Member Account will be deemed correct unless otherwise substantiated by the Member with evidence satisfactory to Gap Inc. Discrepancies must be addressed by calling Customer Service at the below numbers within ninety (90) days of the applicable purchase date.
| Gap: | 1-800-GAPSTYLE (1-800-427-7895) |
| Banana Republic: | 1-888-BRSTYLE (1-888-277-8953) |
| Athleta: | 1-877-328-4538 |
| Old Navy: | 1-800-OLDNAVY (1.800.653.6289) |
There is no limit as to the number of points you can earn, however, you may only redeem up to $500 in rewards in a single transaction.
IMPORTANT NOTE: Points and rewards have no cash value, cannot be altered, and cannot be exchanged for cash or credit. Points and rewards are for promotional purposes only and expire as indicated herein.
You have no ownership interest in points and rewards, and these points and rewards collected do not constitute property. The use of the word "earn" or similar language in marketing materials and the Program Terms in relation to the Program does not imply that the points and rewards have any value prior to conversion or redemption.
Points and rewards may not be purchased, bartered or sold and are not transferable to anyone else or any other membership in any capacity for any reason, and may only be used by you for your personal use, and cannot be combined among Members.
Upon the death of a Member, the Member’s Member Account will be closed and any benefits, points or rewards in the account will be automatically forfeited.
Rewards can be redeemed at Qualifying Stores and on the Qualifying Websites for the purchase of merchandise.
Rewards cannot be redeemed for the following:
When shopping in-store, you must provide your phone number at the time of purchase, or if you are shopping online on one of our Qualifying Websites, you must be signed into your Member Account, prior to the sale being completed, in order to apply rewards to a purchase transaction online. The value of your reward will be prorated across items purchased and reflected on your receipt.
In the event of a printing, production or posting error in the points or rewards value stated on any promotion materials, Gap Inc. will use its best efforts to rectify this error as soon as reasonably possible. In no event shall Gap Inc. be under any obligation to honour any inaccurate value.
Returning merchandise purchased with rewards
If you return merchandise purchased with rewards, and to the extent we can identify the value of the rewards used in the original purchase, the dollar value of the rewards allocated to the item(s) returned will be converted to points and credited to your Member Account.
Returning merchandise that earned points
When you return products, points previously credited to your account for those products will be deducted from the point balance at the time of return. If your point balance is insufficient to cover a deduction related to a return, your point balance may go into the negative. If any deduction puts your account into a negative points balance, you will not be eligible to redeem rewards towards a purchase until you have a positive balance of at least 100 points. Subsequent points earned will first be applied to reduce that negative balance. Gap Inc. may suspend membership accounts with a negative balance. If your account is suspended, you may seek re-instatement from Customer Service.
Returns of gifts you received but for which you were not the original purchaser or return of items purchased without noting your Program membership or made through your Member Account will not be tied back to your account for return credit of any associated points. In a return transaction where rewards were used to reduce the total amount paid, you are entitled to a refund for only amounts actually paid.
Limit of one Program Membership per person, email address and phone number. If there is a dispute regarding ownership of the email address or phone number used to enroll in the Program, the owner will be deemed to be the natural person who is assigned to the submitted email address or phone number by the phone company, internet provider, online service provider, or other organizations (e.g., business, educational institution, etc.) that is responsible for assigning phone numbers or email addresses for the domain associated with the submitted email address. Members are responsible for providing a valid email address and phone number, as well as updating the email address and phone number used in the Program should either change.
Members will receive transactional emails related to membership including but not limited to the following: welcome email; recurring Membership status statements and/or updates; points totals or issuance of rewards earned; reminders of upcoming expiration of earned points; etc. To stop receiving these transactional emails, you must cancel your Program membership.
These transactional emails will be in addition to any marketing emails you may have subscribed to receive. You will only receive marketing emails if you have provided your express consent to receive marketing emails at the time of enrollment in the Program or thereafter.
All points and rewards will expire if a Member Account is inactive for 12 consecutive months. A Member Account is deemed inactive if a Member does not earn points or redeem rewards for 12 consecutive months in connection with the Member Account. Once a Program account is deemed inactive, all points and rewards will be automatically forfeited, and we may close the Member Account. We will provide Notice to the Member prior to forfeiting points and rewards due to the closure of a Member Account as a result of inactivity.
You may opt out of the Program at any time. If you opt out of the Program, you will no longer earn points or be able to redeem rewards and, upon termination, you will immediately forfeit your unused points and rewards. Deletion of points and rewards are final, and they cannot be recovered, so please consider this choice carefully. To cancel your membership in the Program, please call Customer Service at the below numbers. Please note that the hours of operation are: Monday-Sunday from 7am – 1am ET.
| Gap: | 1-800-GAPSTYLE (1-800-427-7895) |
| Banana Republic: | 1-888-BRSTYLE (1-888-277-8953) |
| Athleta: | 1-877-328-4538 |
| Old Navy: | 1-800-OLDNAVY (1.800.653.6289) |
You agree that the Gap Inc. Parties (as defined in Section 12 below) have no liability or responsibility whatsoever for any loss, liability, injury or damage of any kind however arising from any refused, suspended, cancelled or terminated account or any forfeited or deleted points or rewards.
The Program is provided on an as-is and as-available basis. Gap Inc., its respective subsidiaries, divisions, and affiliate entities, along with each such company’s respective officers, directors, shareholders, vendors, distributors, employees, representatives and agents (collectively, the “Gap Inc. Parties”) make no representation, condition, guarantee or warranty, express, implied or statutory, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to the Program.
The Gap Inc. Parties do not represent or warrant that the Program will operate without interruption or error or that any element of the Program will meet your expectations.
Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time even if it affects pending benefits, rewards, or points in your account. In the event of any inconsistency or discrepancy between the Program Terms or other statements contained in any related materials or advertising, the terms of the then-current Program Terms shall prevail, govern, and control.
By participating in the Program, you (and, if applicable, your parent or legal guardian) expressly understand and agree that the Gap Inc. Parties shall not be liable or responsible for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from your membership or participation in the Program or the Program Terms.
YOU (AND, IF APPLICABLE, YOUR PARENT OR LEGAL GUARDIAN) AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE GAP INC. PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR PARTICIPATION IN THE PROGRAM OR YOUR BREACH OF ANY OF THE PROGRAM TERMS.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances shall not exceed the lesser of (a) the amount paid by you for your participation in the Program during the prior 12 months or (b) $10.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
We may assign our rights and obligations under the Program Terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
To the maximum extent permitted by law, this Agreement shall be construed in accordance with the laws in effect in the Canadian jurisdiction of the Member’s residence, without regard to any conflict of law provisions.
The waiver of any provision of the Program Terms shall not be considered a waiver of any other provision or of Gap Inc.’s right to require strict observance of each of the terms herein. If any provision of the Program Terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. The Program Terms constitute the entire agreement between us relating to your participation in the Program.
These Program Terms are effective unless and until terminated by either you or Gap Inc. You may terminate this Agreement at any time by cancelling your Membership. Gap Inc. also may terminate this Agreement at any time with Notice as required by law, and accordingly may deny you access to the Program, if in Gap Inc.’s sole judgment you fail to comply with any term or provision of the Agreement.
If the Program is terminated, all unredeemed benefits, points and rewards will automatically expire and be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period. Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other circumstances beyond our reasonable control.
For questions or assistance, just give us a call at:
| Gap: | 1-800-GAPSTYLE (1-800-427-7895) |
| Banana Republic: | 1-888-BRSTYLE (1-888-277-8953) |
| Athleta: | 1-877-328-4538 |
| Old Navy: | 1-800-OLDNAVY (1.800.653.6289) |
Please note that the hours of operation are: Monday-Sunday from 7am – 1am ET.
Effective as of May 10, 2022.