Old Navy - Information

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In-store Pickup

Picking up your online order in store is an easy way to get your favorites faster than shipping.

Why are some products not available at my local store?

Merchandise inventory varies from store to store. Certain sizes, styles and colors may change so check back at a later date. You can also search for specific styles, sizes and colors and place an order to ship to your home.

Who can pick up my order?

You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the store associate.

What do I need to pick up my order?

Bring your ID and be prepared to show the confirmation email printed or on your mobile device.

How long will my order be held at the store?

Orders made online and scheduled for In-Store Pickup will be held at the store for 5 days. If you have not picked up your purchases by the end of the 5 days, your purchases will be reimbursed.

How will I know when my order is ready to be picked up?

You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take in order to pick up your order. In-Store Pickup is available during store hours.

Why isn't In-Store Pickup available at my store?

In Store Pickup is currently available at limited stores. Please check your local store for availability.

If my store is open for In-Store Pickup, how do I pick up?

After placing your order online, you'll receive a confirmation email. When the order is ready, you will receive a second email with instructions on how to get your items. To pick up in -store, simply enter the store during regular store hours and find the navigational signs or an an associate to help with your order. Most stores have a designated area for In-Store Pickup (plus you can skip the line!).

Can I select certain items to pick up and have others shipped?

Yes. You can do this at the online checkout by selecting In-Store Pickup for certain items, and selecting your preferred shipping method for the rest.

How do I return something from In-Store Pickup order?

Stores that offer In-Store Pickup can process returns according to our existing Return Policy. The 30-day return window begins when your order is ready for pickup.

Can I return or exchange items from past orders using In-Store Pickup?

Stores that offer In Store Pickup are open, so they can process returns according to our existing Return Policy. The 30-day return window begins when your order is ready for pickup.

When will my credit card be charged?

A hold is placed once you complete the order, but your card isn't charged until the items are placed and ready for pickup.

Can I cancel my order?

Yup! Just call the store you designated for pickup for assistance. (Pro tip: You can find the number using our store locator, here.) If you don’t call to cancel, and you don’t pick your order up within the 5-day period, your order will be canceled automatically.