1. Identify eligible items* you’d like to return or exchange and create mailing label.
   • a. To begin your return or exchange, use our interactive process to create and print a prepaid label.
     • If you prefer, you can send your returned item, postage prepaid, to one of the following addresses:
       • UPS
         
         Returns Department
         Gap Canada Inc. Online Returns
         Gap Ave. Toronto, ON M3J8Z9
         
         
         Canada Post
         
         GAP Inc. Direct
         Gateway Direct
         4567 Dixie Rd
         Mississauga, ON M0R8E0
     • Be sure to include your packing slip (generated via the interactive returns process). It's also a good idea to write down your delivery tracking number for future reference.
2. Prepare your package
   • a. Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive process).
   • b. Affix your shipping label to the package, making sure no other tracking labels are showing.
3. Ship it
   • When your package is ready, drop it off at your nearest Canada Post or UPS location.
   • If you completed the exchange in the online portal, those exchange items are not eligible for drop off at a store location.

If an item isn’t available for return or exchange in the interactive process, review the return policy or contact Customer Care for any additional options.

*Items purchased on the same order from one or more brands - Gap, Old Navy, Banana Republic, and Athleta returned within 30 days of the delivery date can be returned in the same package.

What happens next?

We refund the cost of the returned merchandise as soon as it is processed. You'll receive an email to confirm once the return or exchange has been completed. Refunds are in the form of original payment, such as the credit card used for the order; unless the Instant Merchandise Credit option is chosen. Refund timing and type is based which option you chose during the online return process (this is either original form of payment or electronic merchandise credit.) If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. In the case that Instant Merchandise Credit was chosen, you will receive your eMerchandise Return Card instantly via email. Note that the items will still need to be returned.

Note: We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.