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Getting a Price Adjustment
If an item you've purchased has gone down in price, you can request a one-time price adjustment within 14 days of your order date.
Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount. See the specific promotion for details.
NOTE: "Final sale" items are not eligible for a price adjustment.
To Get a Price Adjustment
Within 14 days of your order, contact us.
Have your order number ready and include it in any email or chat messages (it's on your shipping confirmation email).
NOTE: Price adjustments for online purchases cannot be made in a store.
What happens next? If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.
Start a chat using the icon in the bottom-right corner of the
page.
Regular chat hours are daily,
7am – 1am ET
1-800-653-6289
(from inside Canada)
Please dial 711 for relay service.
Regular call hours are daily,
7am – 1am ET